Privacy Policy
Last updated: January 2026
At Coco Wellness Spa ("we," "our," or "us"), we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book appointments, or use our services at our Anna, Texas location.
By accessing our website or engaging our services, you consent to the practices described in this policy. If you do not agree with these terms, please discontinue use of our website and services.
1. Information We Collect
We collect several types of information to provide and improve our services:
Personal Information: Name, email address, phone number, date of birth, mailing address, and other identifiers you provide when booking appointments, creating an account, or contacting us.
Health Information: Medical history, treatment preferences, allergies, current medications, and other health-related details necessary for safe and effective aesthetic and wellness treatments. This information is collected in compliance with HIPAA and applicable Texas health privacy laws.
Payment Information: Billing address and payment method details processed securely through our third-party payment processors. We do not store full credit card numbers on our servers.
Technical Data: IP address, browser type, device information, pages visited, and usage statistics collected automatically through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Scheduling and managing your appointments and consultations
- Providing personalized aesthetic, wellness, and medical treatments
- Maintaining accurate medical and treatment records as required by law
- Processing payments and issuing receipts
- Sending appointment reminders, confirmations, and follow-up communications
- Informing you of promotions, membership updates, and new services (you may opt out at any time)
- Responding to your inquiries and providing customer support
- Complying with legal, regulatory, and licensing obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Healthcare Providers: With your consent or as required for treatment, we may share relevant health information with referring physicians or partner providers.
- Service Providers: Third-party vendors who assist with payment processing, appointment scheduling, email delivery, and analytics, under strict confidentiality agreements.
- Legal Compliance: When required by federal or Texas state law, court order, or government regulation, or to protect the rights, property, or safety of our clients or others.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred subject to continued protection under this policy.
4. Data Security
We implement industry-standard physical, technical, and administrative safeguards to protect your personal and health information. These include encrypted data transmission, secure access controls, regular security assessments, and staff training on HIPAA compliance. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. You may disable cookies through your browser settings, but some features of our website may not function properly as a result.
We may also use third-party analytics tools (such as Google Analytics) to understand how visitors interact with our site. These tools collect anonymous, aggregated data and are governed by their respective privacy policies.
6. Your Privacy Rights
Under applicable federal and Texas state laws, you have the right to:
- Access and request a copy of your personal and health information
- Request corrections to inaccurate or incomplete information
- Request deletion of your personal data, subject to legal retention requirements
- Opt out of marketing communications at any time
- Withdraw consent for certain data processing activities
- Restrict or object to certain uses of your information
To exercise any of these rights, please contact us using the information provided below.
7. Data Retention
We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal and regulatory obligations (including Texas medical record retention requirements), resolve disputes, and enforce our agreements. Medical records are typically retained for a minimum of seven (7) years from the date of last treatment, or longer as required by law.
8. Children's Privacy
Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us with personal information, please contact us immediately so we can delete it.
9. Third-Party Links
Our website may contain links to third-party websites, including social media pages. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any website you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
